Customers from the Czech Republic and Slovakia can shop at shaiclothing.cz.

1) GENERAL PROVISIONS

The condition of purchase in the online store shaiclothing.cz. hereinafter referred to as "Internet shop" is the acceptance of these Terms and Conditions and the Complaints Procedure of the Internet shop, which are an integral part of the seller's offer to conclude a purchase contract. By submitting an order via the Online Shop, the Buyer confirms that he/she is familiar with the Terms and Conditions and the Complaints Procedure, that he/she accepts them without reservation and expressly accepts them. These Terms and Conditions further define and specify the rights and obligations of the Seller and the Buyer within the contractual relations concluded through the online store www.shaiclothing.cz. The Buyer has the opportunity to familiarize himself with these terms and conditions before sending his order and is sufficiently notified in advance.

The seller and operator of the online store www.shaiclothing.cz is Tomáš Peška, a self-employed person, registered in the Commercial Register maintained by 371301 - Znojmo Municipal Office, registered office Lančov 99, Lančov, 67106, ID No. 21384461

 

Bank connection

CZK:

Bank account: 5491116093/0800

IBAN: CZ6508000000005491116093

BIC (SWIFT): GIBACZPX

 

2) ORDERING GOODS

The buyer agrees to the use of remote communication means in concluding the purchase contract. Costs incurred by the Buyer when using remote means of communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer. The subject of the contract is only the goods specified in the purchase contract - order. The condition for the validity of the electronic order is the correct filling in of all the required data and details in the order form. The order is also a draft purchase contract, where the purchase contract itself is subsequently formed at the moment of delivery with binding confirmation of the order by the seller. From this moment, mutual rights and obligations arise between the buyer and the seller. The offer to sell the goods and the prices of these goods remain valid for as long as they are displayed in the web interface of the Two Pela online shop. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Seller is entitled to ask the Buyer for additional order confirmation (e.g. in writing or by telephone). The Buyer acknowledges that the Seller is not obliged to conclude the Purchase Contract, especially with persons who have previously substantially breached the Purchase Contract, including the Terms and Conditions. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The contract of sale is concluded in English.

If you have any questions, please contact us by e-mail info@shaiclothing.cz

3) ORDER CONFIRMATION

The order is accepted immediately. We will send you an order confirmation immediately by e-mail to the e-mail address you provided in your order. You will also be informed by e-mail about the status of your order and the final dispatch of the shipment.

In case of any doubts, we will of course contact you.

4) PAYMENT AND DELIVERY OF GOODS

We accept payment by online card, online transfer, Apple Pay, Google Pay.

 

If you have chosen to pay by cash on delivery, please note that in the event of non-acceptance of the shipment, we are entitled to claim the shipping and handling costs incurred.

 

5) RETURN OF GOODS

In accordance with Section 1829 (1) of the new Civil Code, the buyer-consumer has the right to withdraw from the purchase contract within 14 days of receipt of the goods and to return the goods without giving any reason and without any penalty.

The buyer-consumer must send the goods to the address of the establishment or we can issue a return label:

Lančov 99, Lančov, 671 06 complete, including accessories, gifts, etc., without any signs of use, undamaged, in the original packaging with the labels intact (if the product has a label) and within 14 days.

Under no circumstances can goods be returned by mail on delivery. Any goods returned in this way will not be accepted by the seller.

Returned goods must be in their original condition ( unwashed, unworn, un-ironed, not smelling of perfume or anything else ) and marked with the original product identification label if the product contains one. It is also necessary to present the label and barcode card that the customer-consumer received in the package and to fill in the form on our website.

Please send the parcel in the original packaging/box!

Returns on the e-shop can be compensated in two ways:

•  by refunding the purchase price back to the card account with which the order was paid within 14 days of receipt of the returned goods
•  credit towards the next order (the value of the returned purchase price will be transferred to a credit/voucher, which we do not limit in time)

 

7) ORDER CANCELLATION

The order can be cancelled free of charge in the shaiclothing.cz e-shop within 24 hours of ordering, but only if the order has not yet been shipped or the production of the clothes has not started.

 

8) COMPLAINT PROCEDURE AND WARRANTY

Shai Clothing e-shop is not responsible for goods damaged in transit. Upon receipt of the shipment, check the shipping packaging thoroughly for damage and claim any damage immediately upon receipt of the shipment from the delivery agent. If you find damaged packaging or any other sign of damage to the parcel on receipt, ask the delivery agent to draw up a damage claim report. The buyer does not have to accept the damaged shipment. This reason must be stated in the complaint report. All goods offered in our online shop shaiclothing.cz are subject to inspection. We guarantee all goods for 24 months from the date of receipt of the goods by the consumer. The warranty covers only manufacturing defects. The Complaints Procedure applies to claims for defects in goods that are under warranty or are in breach of the contract of sale. In the event of a legitimate claim, the buyer is entitled to reimbursement of postage costs in the necessary amount. In the event of an unjustified claim, the buyer is no longer entitled to any compensation for the costs associated with the handling of the claim.

Please also check the products immediately after receiving the shipment. Later claims (unless they are a manufacturing defect) will not be considered.

The warranty does not cover:

• defects caused by normal use - change and fatigue of the material in proportion to the length and frequency of wear
• improper use - mechanical damage
• improper storage
• improper maintenance and cleaning

The warranty does not apply to goods for which the warranty period has expired on the date of the claim.

Complaint procedure:

• inform us about the complaint by email info@shaiclothing.cz
• send the claimed goods by registered mail to Lančov 99, Lančov, 671 06
• enclose a copy of the invoice, which also serves as a warranty card, and enclose the completed complaint form, which you can download below

Your claim will be processed in accordance with the law. We will deal with your complaint as quickly as possible, no later than 30 days after its occurrence, i.e. when we take over the goods. In the case of longer claims, we will inform you immediately about the status of the claim. You will be informed of the settlement of the claim by e-mail. The warranty period is extended by the time the goods have been under warranty repair. In the event of a replacement of the goods, the buyer receives a new warranty of 24 months again.

Depending on the nature of the defect, the buyer-consumer has the following rights when exercising the warranty:

• in the case of a defect that can be remedied - the right to have the defect remedied free of charge, properly and in time, the right to have the defective goods or defective parts replaced, unless this is disproportionate to the nature of the defect, and, if this is not possible, the right to an appropriate reduction in the purchase price or the right to withdraw from the purchase agreement
• if the defect is irremovable and prevents the proper use of the goods, the right to have the defective goods replaced or to withdraw from the purchase contract
• if the defect is a removable defect that occurs in large numbers or repeatedly and prevents the goods from being used properly, the right to have the defective goods replaced or to withdraw from the purchase contract.
• if there are other irremediable defects and he does not request replacement of the goods, he has the right to a reasonable discount on the purchase price or the right to withdraw from the purchase contract

The Seller reserves the right to terminate the business relationship with such purchaser whose claims are excessive or whose purchases are judged to be speculative. The Seller shall be liable to the Buyer for the fact that the item sold is in conformity with the contract of sale when accepted by the Buyer. In the event that the item is not in conformity with the contract of sale upon receipt by the buyer (hereinafter referred to as a breach of the contract of sale), the buyer has the right to have the seller restore the item to a condition consistent with the contract of sale, free of charge and without undue delay, either by replacing the item or by repairing it, as requested by the buyer. If such a procedure is not possible, the buyer may demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew of the breach of the contract of sale before taking delivery of the item or caused the breach of the contract of sale himself.

The others are adequately governed by generally binding legal provisions arising in particular from Act No. 40/1964 Coll., Civil Code. 513/1991 Coll., Commercial Code, as amended.

9) INFORMING THE CONSUMER ABOUT THE PROCEDURE FOR OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES PURSUANT TO ACT NO. 634/1992 COLL. ON CONSUMER PROTECTION: 

Under this Act, a consumer has the right to an out-of-court settlement of a consumer dispute arising from a contract of sale or a contract for the provision of services (hereinafter referred to as a "consumer dispute"), except for contracts concluded
a) in the field of health services provided to patients by health professionals for the purpose of providing health care38), including the prescription, dispensing and provision of medicinal products and medical devices,
(b) in the field of services of general interest of a non-economic nature,
(c) with public providers of further or higher education.

Subjects of out-of-court settlement of consumer disputes A subject of out-of-court settlement of consumer disputes within the meaning of this Act is
a) in the field of financial services, a financial arbitrator within the scope of competence established by the legislation governing the financial arbitrator39),
b) in the field of electronic communications and postal services, the Czech Telecommunications Office within the scope of competence established by the legislation governing electronic communications and postal services40),
(c) in the field of electricity, gas and heating, the Energy Regulatory Office within the scope of competence established by the legislation governing electricity, gas and heating41),
(d) in cases where the competence of the bodies referred to in points (a) to (c) is not given, the Czech Trade Inspection Authority or another body authorised by the Ministry of Industry and Trade; if the authorised body is a professional chamber with compulsory membership, it shall exercise competence in the area provided for by another law.

THE PROCEDURE OF THE CZECH TRADE INSPECTION AUTHORITY AND THE AUTHORISED BODY IN OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
Application for out-of-court settlement of a consumer dispute
(1) Out-of-court settlement of a consumer dispute shall be initiated at the request of the consumer.
(2) A proposal under subsection (1) shall include
(a) identification of the parties to the dispute,
(b) a full and comprehensible statement of the relevant facts,
(c) an indication of what the claimant seeks,
(d) the date on which the claimant first asserted the right which is the subject of the dispute with the seller,
(e) a statement that the matter has not been decided by a court, an arbitral award has not been made and an out-of-court settlement of the consumer dispute has not been reached between the parties, nor have court proceedings, arbitration proceedings or out-of-court settlement of the consumer dispute been initiated under this Act,
(f) the date and signature of the applicant.
(3) The petition shall be accompanied by evidence of the fact that the petitioner has not been able to resolve the dispute directly with the other party and other documents, if available, supporting the facts alleged. The application shall be accompanied by a power of attorney if the applicant is represented by a power of attorney.
(4) The application may be submitted in writing or orally on the record or electronically via the on-line form provided on the website of the Czech Trade Inspection Authority, signed with a recognised electronic signature or sent via the data mailbox of the person submitting the application. Provided that the application is confirmed within 10 days, or completed by one of the methods referred to in the first sentence, it may be submitted by other technical means, in particular by telefax or a public data network without the use of a recognised electronic signature. The proposal may be submitted to the delegated body in writing or electronically using the online form on its website.

The initiation of an out-of-court settlement of a consumer dispute shall be deemed to be the conclusion of an agreement on out-of-court negotiations between the creditor and the debtor on a right or on a circumstance giving rise to a right, pursuant to the Civil Code

The plaintiff may file a claim with the Czech Trade Inspection Authority or an authorised body within 1 year from the date on which he/she first asserted his/her right which is the subject of the dispute with the seller.

Rejection of the proposal
(1) If the application does not contain the particulars referred to in Section 20n(2) or if the documents referred to in Section 20n(3) are not attached, the Czech Trade Inspection Authority or an authorised body shall invite the applicant to complete them within 15 days. Upon expiry of this time limit, the Czech Trade Inspection Authority or the authorised body shall reject the application.
(2) The Czech Trade Inspection Authority or the authorised body shall also reject the application if it finds from the application, the attached documents or otherwise that
(a) the dispute does not fall within their material competence,
(b) the matter has already been decided by a court or an arbitral award has been issued, or court proceedings or arbitration proceedings have been initiated, or an out-of-court settlement of a consumer dispute has already been initiated or completed in the same matter with another entity referred to in Section 20e of this Act,
(c) the claimant has submitted the claim after the expiry of the time limit laid down in section 20p; or
(d) the application is manifestly unfounded.
(3) The application is manifestly unfounded in particular if
(a) the application is a resubmission and the applicant does not prove at the time of submission that he has complied with the conditions laid down, where applicable, in the context of the previous out-of-court settlement of the consumer dispute; or
(b) the claimant is clearly seeking to abuse his or her rights to the detriment of the other party.
(4) The Czech Trade Inspection Authority or an authorised body shall inform the parties to the dispute of the rejection of the application together with the reasons for the rejection within 15 days from the date of its receipt, unless the facts giving rise to the grounds for rejection are ascertained later. In such a case, it shall inform the parties to the dispute of the rejection without undue delay from the moment it becomes aware of the reasons for the rejection of the proposal.

Initiating out-of-court settlement of a consumer dispute
The out-of-court settlement of a consumer dispute is initiated on the day when the Czech Trade Inspection Authority or an authorised body receives a proposal pursuant to Section 20n. If the Czech Trade Inspection Authority or the authorised body does not reject the proposal pursuant to § 20q, it shall notify both parties to the dispute of the commencement of the out-of-court settlement of the consumer dispute and shall inform them that
(a) need not be represented by a lawyer43),
(b) may use independent advice or representation or assistance from a third party,
(c) the consumer may terminate participation in out-of-court consumer dispute resolution at any stage,
(d) have the right to express their views on the matter,
(e) they may inspect the documentation relating to the dispute, take copies or copies of the allegations, evidence, documents and facts submitted by the other party and comment on them,
(f) in the cases referred to in Article 20u(2), be informed in paper form or on another durable medium of the termination of the out-of-court settlement of the consumer dispute and of the facts which led to the termination of the out-of-court settlement of the consumer dispute,
(g) the initiation of an out-of-court settlement of a consumer dispute shall be without prejudice to the right of the parties to the dispute to seek protection of their rights and legitimate interests through the courts.

Cooperation with the Czech Trade Inspection Authority and the authorised body
(1) The seller shall, within 15 working days of receipt of the notification under Section 20r, provide the Czech Trade Inspection Authority or the authorised body with a statement on the facts set out in the proposal.
(2) The seller is obliged to cooperate closely and to provide the Czech Trade Inspection Authority or the authorised body with the cooperation necessary for the effective conduct of the out-of-court settlement of the consumer dispute.

Termination of out-of-court settlement of a consumer dispute
(1) The out-of-court settlement of a consumer dispute must be concluded within 90 days of its commencement.
(2) In the case of particularly complex disputes, the time limit referred to in subsection (1) may be extended for a maximum of a further 90 days.
The parties must be informed without undue delay of the extension of the time limit and of the total time by which the out-of-court settlement of the consumer dispute can be expected to be completed.
(1) The out-of-court settlement of a consumer dispute shall end
(a) the conclusion of an agreement between the parties to the dispute,
(b) a unilateral declaration by the consumer to terminate participation in the dispute resolution notified to the Czech Trade Inspection Authority or an authorised body,
(c) the death, declaration of death, declaration of disappearance or dissolution of one of the parties to the dispute without legal successor,
(d) the expiry of the time limit referred to in Section 20t,
(e) the rejection of an application under section 20r.
(2) The Czech Trade Inspection Authority or an authorised body shall inform the other party to the dispute without undue delay of the termination of the out-of-court settlement of a consumer dispute pursuant to subsection (1)(b) or (c). If the out-of-court settlement of a consumer dispute pursuant to paragraph 1(d) is terminated, it shall inform both parties to the dispute without undue delay.
(3) The agreement referred to in paragraph 1(a) shall be in writing.

Delivery
The obligation of the Czech Trade Inspection Authority or an authorised body to deliver a document to the parties to a dispute under this Part of the Act is fulfilled if it is delivered via a public data network to the addressee's data box, to the address specified in the proposal for the commencement of out-of-court settlement of a consumer dispute or to the address, including electronically, which the parties to the dispute communicate to the Czech Trade Inspection Authority or an authorised body for the purpose of delivery. The letter shall be deemed to have been served even if the addressee has not been informed of the service due to circumstances on his/her side.
Costs of out-of-court settlement of consumer disputes
(1) There shall be no charge for out-of-court settlement of consumer disputes.
(2) The costs of out-of-court settlement of consumer disputes shall be borne by the parties themselves.

The Czech Trade Inspection Authority or an authorised body shall establish rules for the out-of-court settlement of consumer disputes, which shall regulate in more detail the procedure for the out-of-court settlement of consumer disputes so as to comply with the rules under this Part of the Act.

This Part regulates the procedure for out-of-court settlement of consumer disputes before the Czech Trade Inspection Authority and the authorised body.

 _

According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online. In the event of a technical failure, he must then, within 48 hours at the latest.

Attachments documents:

Withdrawal form

Complaint form

 

STATEMENT ON THE USE OF COOKIES