FAQ
What is Shai?
Shai is a fashion-forward clothing brand that offers exclusive, high-quality garments through (for now) a preorder system. We aim to provide unique designs while minimizing waste and ensuring sustainability.
What is a preorder?
A preorder is an order placed for an item that has not yet been released. When you place a preorder with us, you are reserving a product before it is produced. This helps us determine the demand and avoid overproduction, contributing to a more sustainable fashion industry.
When will my products be shipped?
The timeline varies depending on the item and the production schedule. Generally, it takes about 1-2 weeks from the end of the preorder period to produce and ship the items. We will provide regular updates to keep you informed of the progress.
What is your return policy?
Since our items are made to order, we generally do not accept returns unless the product is defective or damaged. If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order to arrange for a return or exchange.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. The shipping fee will be calculated and displayed at checkout.
How can I contact customer support?
You can reach our customer support team via email at info@shaiclothing.cz or through our contact form on the website.
Can I follow you on social media?
Yes! Follow us on Instagram,TikTok and Youtube for the latest updates, behind-the-scenes content, and more.